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1. Define verbal communication
2. Define denotation and connotation.
3. What is the difference between formal and
informal language?
4. What is technical language and who uses
it?
5. Give five examples of gender-biased language and supply
non-sexist alternatives for each.
6. List the guidelines for introducing
people.
7. What should you do if you do now receive a
satisfactory response during a business call?
8. What are four steps for giving good
directions?
9. Name three types of questions. Define
each.
10. Identify the 5 Ws and H. How are they useful?
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